At Ardrone, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below.
1. Returns Eligibility
You may return products for a full refund or exchange under the following conditions:
Returns Accepted: We accept returns for both defective and non-defective products.
Product Condition: Only new products are eligible for return. The item must be unused and in the same condition as you received it, and it must be in its original packaging with all accessories and manuals included.
Return Window: You have 30 days from the date of purchase to return your item.
Proof of Purchase: A receipt or order confirmation must be provided.
2. Non-Returnable Items
Certain items are non-returnable, including:
Items damaged due to misuse or improper handling.
Items not in their original condition or missing parts.
Gift cards and promotional items.
3. Return Process
To initiate a return:
Contact Us: Email our customer service at support@ardrone.shop or call us at +447587529171 to request a Return Merchandise Authorization (RMA).
Return Method: Returns can be processed in-store or shipped back to us based on the provided instructions. Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part.
4. Refund Process
Once we receive and inspect your returned item:
We will notify you via email about the status of your refund.
If approved, your refund will be processed to the original method of payment within 7-10 business days.
Please note that shipping costs are non-refundable.
In case of defective or damaged items, a full refund (including shipping costs) will be issued.
5. Exchanges
Exchanges are accepted for products in new condition. If you need an exchange for the same item, please contact us at support@ardrone.shop.
6. Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account or credit card statement.
Contact your credit card company, as it may take some time before the refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at support@ardrone.shop or call us at +447587529171.
7. International Returns
For customers outside the UK, international shipping fees and customs duties incurred during the return process are the responsibility of the customer unless the return is due to an error on our part.
For more details, please visit our Return & Refund Policy.