At Ardrone, we aim to provide fast and reliable shipping within the UK. Please review our shipping and delivery policy below:
1. Shipping Locations
We currently offer shipping only within the United Kingdom. Unfortunately, we do not ship to international addresses at this time.
2. Shipping Costs
We are pleased to offer free shipping on all orders within the UK.
3. Delivery Time
All orders are processed within 1-2 business days. Once your order has been processed and shipped, delivery typically takes 2-3 business days.
Please note:
Business days are Monday through Friday, excluding holidays.
Delivery times may vary depending on your location, but we strive to deliver within the stated timeframe.
4. Order Tracking
Once your order is shipped, you will receive an email with tracking information so you can monitor your delivery status. If you do not receive a tracking number, please contact us at support@ardrone.shop.
5. Delivery Issues
If your package is delayed or you experience any issues with delivery, please contact us at support@ardrone.shop or call +447587529171. We will work to resolve any issues promptly.
Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or non-delivery due to incorrect addresses.
6. Shipping Carrier
We partner with trusted UK couriers to ensure safe and timely delivery of your order. The specific courier used will depend on the size and weight of your package.
7. Lost or Damaged Items
In the rare event that your package is lost or arrives damaged, please contact us immediately at support@ardrone.shop. We will assist you in resolving the issue by coordinating with the shipping carrier or issuing a replacement if necessary.
8. Delivery Exceptions
While we make every effort to deliver within the estimated timeframe, there may be unforeseen delays caused by external factors such as weather or courier issues. In such cases, we will notify you as soon as possible.